Customers of New Jersey American Water are now able to more easily access their accounts through a newly developed, mobile-friendly account management site. American Water’s new 24-hour Customer Portal, recently launched in New Jersey, allows customers to more easily make payments, view their water usage history and receive alert notifications.
“As we continued to see more enrollments in our online account management site, we realized the need to update our interface and allow customers to more easily view their information,” said Yimi Kierman, senior director, Customer Experience and Major Accounts, American Water. “We launched this new platform in direct response to feedback from our customers, who tell us they want to more efficiently manage their accounts online.”
The Customer Portal, myaccount.amwater.com, gives customers the opportunity to take care of some of the most common reasons they need to access their accounts, from checking balances and paying bills to reviewing past water usage and scheduling appointments for some service items.
Through the portal, customers can also select to go paperless by enrolling in the company’s free paperless billing and automatic payment (also called Auto Pay) programs. These efforts help customers and the company save postage and paper costs and be better stewards of the environment.
“Customer service is a top priority for us at American Water, and we believe these improvements will provide our customers with more convenient access and better account service,” said Kierman.