PATH riders can now access on their smartphones real-time updates on the next arriving trains. Real-time train arrival information on smartphones means riders have access to this information not only in stations, but also well before they enter the station through this new feature on the RidePATH mobile app. The app initially launched in 2018 and has been downloaded more than 70,000 times for both iOS and Android phones.
The introduction of easily accessible real-time train arrival information through smartphones is the latest Port Authority step toward maximizing riders’ ability to access important travel information, current schedules and train arrival times. It is part of the agency’s overall focus on improving customer experience across its facilities.
The app upgrade (which must be downloaded from the Apple App Store or Google Play) comes as countdown clocks that display up-to-the-minute train arrival times are now operational in all PATH stations, with the exception of Christopher and 9th Streets on the 33rd Street line. Clocks at those stations are expected to be activated later this month.
Customers are strongly encouraged to download the newest version of the RidePATH app. Incorporating real-time information has been the most requested app feature by riders seeking a better way to plan and complete their ride on PATH.
To see next-train arrival times, users simply click the “Real-Time” icon at the bottom of the app screen, select either “To NJ” or “To NY” as their travel direction at the top of the screen, and immediately below that select their departure station. Riders are encouraged to continue to provide feedback and further recommendations.
“When you’re making the most of every minute of your day, it helps to know how much time you have before the next train arrives,” said Port Authority Chairman Kevin O’Toole. “Our PATH and Technology teams have made real-time information the highest possible priority, and we thank them for their efforts in adding to our continually improving customer communications network.”
“Today’s customers want to know in real time when their train is coming – and PATH is now making that a reality. This feature is another important step in giving PATH customers actionable information,” said Port Authority Executive Director Rick Cotton. “While we know we have a long way to go to fully modernize the PATH system, this improvement is one our customers want, need and expect.”